​​At FANR our aim is to achieve excellence in customer service accordance with applicable laws and regulations.

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Our com​mitment to you​

• We will treat you with courtesy, respect and a smile
• You will receive high standards and fair service
• We will cater to your needs professionally and to the best of our ability in line with applicable laws and regulations
  
• We will provide you with all the necessary information about the requirements for obtaining the service, the required fees and the time required to complete the service
• We will provide our services through a helpful and knowledgeable team that is understanding and capable of answering your questions
• We will reduce the number of steps required to complete a service in the easiest and most efficient manner
• We will keep confidential information and data provided by you
• We will provide you with a multi-channel service and ensure that we serve at your convenience, whenever possible
  
• We will provide you with a multi-channel service and ensure that we serve at your convenience, whenever possible
• We welcome your feedback and suggestions to serve you better



How you can help us live up to our commitment


• ​Please appreciate efforts of the staff members at your service and treat them with mutual respect
• Ensure the accuracy of data and information provided by you during the stages of obtaining the service
• Provide the necessary documents required to complete the service
• Inform us immediately of any changes to information provided, or in case of an error
• Inform us immediately of any changes that may affect service provision
• Please respond in a timely manner to queries of staff to ensure timely service and quality
  
• Knowledge and compliance with laws and regulations governing the work of the Commission
  
To facilitate superior customer service, we have an extensive list of e-Services available.

For e-Services please click here​​​.​

Recommendations and Complaints


The Authority receives your suggestions, comments and complaints within 24 hours at the following email:
fanr.licensing@fanr.gov.ae
or through the phone during the official working hours (8:00 am – 3:30 pm):
 02-6516644



The Authority is committed to responding to proposals, inquiries and complaints within convenient time.