Our e-Participation Policy
FANR is keen to communicate with you. The FANR e-Participation Policy can be found on this section of the FANR website. The policy is intended to state the commitment of both FANR and its customers using the following platforms:
- Live Chat
- Customers Satisfaction Surveys
- Opinion Polls
- Social Networking Sites
FANR is committed to:
- receiving your feedback with the aim of enhancing its services;
- responding to your enquires in a timely manner through different channels;
- understanding your enquiry and sharing it with the relevant FANR staff member who has the knowledge to be able to answer your topic adequately;
- delivering accurate information in relation to your topic; and
- responding to you with respect and politeness.
Ethics of Public Participation
FANR has the absolute right to omit or prohibit specific types of content. Examples include:
- comments discussing any personal matter;
- posting or sharing information that may breach security or pose a security threat;
- information that does not comply with UAE legislation; and
- comments that contain inappropriate, abusive or threatening language, or any language that may violate the privacy of others.